Deadlines and limits
sourced from each provider’s own documentation
Stripe
payment processor
You counter the dispute once, from the Stripe Dashboard, and you cannot add to it afterwards.
7 to 21 days, set by the card network
Shopify Payments
payment processor
Shopify assembles a response and submits it on the due date whether you touched it or not.
7 to 21 days after the chargeback is filed
PayPal
wallet and processor
Two stages with two clocks: a 20-day dispute you can settle directly, then a claim PayPal decides.
10 days to respond once it is a claim
Mollie
European processor
One form, three fields, 5,000 characters — and a due date that depends on the payment method.
the Response due date on the dispute record
Klarna
buy now, pay later
Fourteen days from escalation, seven if the claim is unauthorised, inside the Disputes App.
14 days — 7 for unauthorised purchases
Adyen
acquirer and platform
One document per chargeback, uploaded in the Customer Area, with the days left shown on the page.
set per card scheme, and shown as days left
SumUp
card reader and processor
The deadline comes from the acquiring bank and arrives in the notice — there is no standard window.
the date in the notice, set by the acquiring bank
Paddle
merchant of record
No. Paddle is the merchant of record, defends the chargeback itself, and does not accept your evidence.
none for you — Paddle responds, not the seller
The file is the same work on every rail
A dated timeline, a rebuttal argued against your reason code, numbered exhibits and the copy-paste block sized for the field you are pasting into.
Single case — €39 · Five-pack — €79
Free until you see your own file.
No account, no password, ever.